LESSON 1: LOCATE YOUR TRUE NORTH – SELF-KNOWLEDGE 

Self-knowledge for Personal, Career and Business Success. 

Goal: Nurture personal, career and business success through accurate self-awareness. 

Summary: 

To be truly happy in life, one has to achieve goals of worth. But to achieve anything of worth, vision and goals need to be aligned with real-self; the personal capacity and natural strengths. Dissonance is the gap between real self and ideal self. The wider the dissonance, the more troubled an individual could become. This results in low productivity at personal, career and business levels. This lesson seeks to reduce dissonance and introduce learners to their own best self for a balanced, productive, meaningful and happy living. 

Objectives: 

By the end of the lesson the learner will be able to: 

  • Define who they are, what they live for, why they need to live it up, how they need to do it, when to do it and where to do it. 
  • Describe and apply their personality in life, career and business. 
  • Point out their life purpose. 
  • Gain clarity on where they are more effective in life. 
  • Appreciate the dimensions of balanced/all-round living. 
  • Experience increased self-awareness. 
  • Build and enhance self-esteem and self-worth. 
  • Increase personal efficiency and productivity. 
  • Gain new insights into achieving more through self-awareness. 
  • Have an expanded worldview. 
  • Take control of their own life, career and business. 
  • Chat a personal, career/business development strategy 
  • Define success more accurately.

LESSON 2: PURPOSE, SUCCESS, GREATNESS & HAPPINESS

Purposeful Living, True Happiness!

Goal: Equip for happy living through the application of unique and inherent

aptitudes.

Summary:

After all the toil in life, this important question will be inevitable – how did I impact

the world around me? Fulfilment, regrets or shame will result depending on how

the days of your strength were lived. After an intimate reflection of life, a sense of

meaning and fulfilment is what most people yearn for. Looking at the big picture

of life, gaining the right perspective and taking enabling actions is essential for

meaningful productivity and true happiness in life. Each person is uniquely gifted

and will only be truly happy fulfilling the purpose for which they were created.

Objectives:

By the end of the lesson the learner will be able to:

  • Define purpose.
  • Link purposeful living to happy living
  • Appreciate the essence of purposeful living.
  • Gain insights into meaningful living.
  • Understand the components of purpose (3xP of purpose).
  • Align career and business with purpose.
  • Filter off wasteful engagements.
  • Channel energy to what matter in life.
  • Envision a snapshot of desired life
  • See the big picture and create a plan to actualize it.

LESSON 3: WINNING THROUGH STRATEGIC PLANNING

Building a Personal and Business Strategy 

Goal: Inspire high-performance at personal, career or business levels through strategic planning. 

Summary: 

Many people work hard but have little to show for it in their personal, career and business results. To reduce wastefulness and improve productivity, a strategic approach in life is important. A clear understanding of the overall vision, mission, goals and objectives is critical to inform your decisions, strategies and actions to deploy for high productivity. It is not the activity that matters, it is the productivity that counts. 

Objectives: 

By the end of the lesson the learner will be able to: 

  • Define strategy 
  • Appreciate the role of strategic planning 
  • Answer critical questions for strategic planning. 
  • Build a SMART strategic plan. 
  • Appreciate the components of an effective strategic plan 
  • Gain insights into strategy enablers. 
  • Build a strategic framework. 
  • Articulate personal, career and business strategic roadmap. 
  • Align daily thoughts, actions, behavior and habits to strategic objectives. 
  • Understand basics of performance management.

LESSON 4: ACQUIRE AND DEPLOY SUCCESS HABITS

Habits of High Performance

Goal: Appreciate the magical contribution of daily habits to desired results. 

Summary: 

It is the goal of every competitive individual and organization to achieve set targets and attain top performance. Top performers have a set of habits/culture that enable them to achieve higher than their peers. This lesson seeks to unveil top performance habits that if deployed will achieve desired results at individual and organizational level. 

Objectives: 

By the end of the lesson the learner will be able to: 

  • Appreciate the significance of habits in successful living. 
  • Link thoughts, acts, habits, character and destiny. 
  • Conduct a self-evaluation on enabling vs self-sabotage habits. 
  • Learn how a positive habit results in absence of a negative habit. 
  • Learn the art of self-management. 
  • Learn how to move from low to high performance through habits. 
  • Appreciate small habits are actually big habits over time. 
  • How to develop champion habits. 
  • Identify performance gaps out of bad habits.

LESSON 5: BRANDING FOR GREATNESS 

Personal and Business Branding 

Goal: Influencing a positive perception of self and business image in the market. 

Summary: 

A multitude of reasons lead to personal and corporate high performance. Branding plays a key role. Stellar performance is easier to achieve when self and market perceptions are positive and aligned. Brand enhancement through accurate self-definition, aligned talent deployment, right attitude will certainly contribute to high performance. 

Objectives: 

By the end of the lesson the learner will be able to: 

  • Define Branding 
  • Tell the difference between self and market perception. 
  • Identify desired and real identity gap. 
  • Understand branding as a science and an art 
  • Learn the elements of branding. 
  • Understand the brand development process. 
  • Identify brand development challenges. 
  • Differentiate Branding, advertising, and marketing. 
  • Link branding and sales. 
  • Build and adopt the right brand for personal and business growth.

LESSON 6: NO SALE, NO PAY! 

The Psychology of Effective Selling 

Goal: Achieve top performance in sales. 

Summary: 

No sales, no revenue, no business. Sales is a core function of any business. There is no way to improve sales than to equip the sales team with superior selling skills, attitudes and techniques to return high value sales. Superior sales is about adopting the right mindset and sales principles in identifying opportunities and closing sales. 

Objectives: 

By the end of the lesson the learner will be able to: 

  • Define sales 
  • Appreciate sales as a core component in business. 
  • Identify the qualities of a high-performance salesperson. 
  • Learn on important components of sales. 
  • Understand prospecting in sales. 
  • Learn to build a sales funnel. 
  • Building rapport with customer 
  • Identify opportunity by Customer Need Analysis 
  • Make a compelling sales presentation. 
  • Learn to handle objections. 
  • Learn to close a Sale, Make a Repeat Sale, Cross sell and up sell and Ask for Sales Referrals

LESSON 7: EXCEEDING CUSTOMER EXPECTATION 

Retaining High Value Customers 

Goal: Grow business through Happy Customers.

Summary: 

Customer care is the true growth engine of any business. A happy customer will not only bring repeat business, they will refer other new customers to the business. It should be a core exercise of a business to give excellent customer experience to all customers. This lesson unveils the various techniques to help achieve happy customers through superior customer care. 

Objectives: 

By the end of the lesson the learner will be able to: 

  • Define customer service. 
  • Link customer care and self-awareness. 
  • Relate personality types and customer care 
  • Understand the essence of customer care in business. 
  • Learn the attributes of a great customer care provider. 
  • Appreciate the types of customers. 
  • Identify the characteristics of a great customer care personality. 
  • Adopt the attitude of a great customer care representative. 
  • Learn how to handle difficult customers. 
  • Learn how to handle customer complaints. 
  • Apply conflict resolution techniques in customer service

LESSON 8: TRANSFORMATIONAL LEADERSHIP 

Effective Personal and Business Leadership 

Goal: Making the best of human capital through great leadership. 

Summary: 

Everything rises and falls on leadership. Great machinery, technology, technical skills and organizational structure without the right leadership is impotent. Right leadership styles in the various circumstances yields intended results. This lesson seeks to equip potential and current people managers with important people management skills for optimal workforce productivity. 

Objectives: 

By the end of the lesson the learner will be able to: 

    • Define leadership. 
    • Relate leadership with power, authority and legitimacy. 
    • Appreciate the various theories of leadership. 
    • Differentiate between leadership and management. 
    • Understand the modern styles. 
    • Attracting and developing the right talent. 
    • Leadership, coaching and mentorship. 
    • Link leadership and team productivity. 
    • Achieve results through delegating. 
    • Motivate workforce to top performance. 
    • Personal and workforce development. 
    • Key leadership qualities.

LESSON 9: PURPOSE-LED WEALTH CREATION

Wealth Creation and Multiplication 

Goal: Make the most out of the ever limited finances and creating wealth. 

Summary: 

It is human nature to want more than one has. This could turn life into a never-ending chase. Managing finances is core in the journey of acquiring financial freedom. This lesson looks into the end-to-end process of wealth creation. 

Objectives: 

By the end of the lesson the learner will be able to: 

  • Define financial success. 
  • Measure your net worth. 
  • Debunk myths and attitudes on wealth creation. 
  • Link wealth creation to earning, saving, spending, investing, budgeting. 
  • Create a personal financial plan. 
  • Identify earning and growth habits 
  • Create a spending control plan/budget. 
  • Identify various investment opportunities. 
  • Understand wealth creation concept. 
  • Think of retirement while still strong. 
  • Learn and adopt wealth creation habits.

LESSON 10: A WORTHY LEGACY 

Building a Personal and Business Legacy 

Goal: Leaving behind a better world through personal excellence. 

After all the toil, this important question will be inevitable. How did I impact the world around me? Pride or shame will be dependent on how the days of strength were executed. A great sense of fulfilment is desirable at the end of it all. Looking at the future from the present and taking the right actions will be important in overall happiness in life. 

Objectives: 

By the end of the lesson the learner will be able to: 

  • Define Legacy. 
  • Appreciate the elements of legacy. 
  • Enablers of great legacy. 
  • Detractors of good legacy 
  • Gain helpful perspective to life